Return & Refund

🐶Hey there, pet parent! We totally get it - sometimes things just don't work out. Whether your furry friend has a change of heart or you accidentally ordered the wrong size, we've got your back with our Pawsome refund policy.

Here's the scoop: if you're not completely satisfied with your purchase, you can return it within 15 days for a full refund. Yep, you heard that right - a FULL refund. We want you and your fur baby to be happy, so we'll make sure you get your money back, no questions asked.

Now, we do have a few guidelines to keep in mind. First off, we can only accept returns for items that are in their original condition. So, please make sure Fido doesn't chew on that fancy new harness before you decide it's not his style. We know it's tempting, but we gotta keep things fair for everyone.

Secondly, we kindly ask that you hang on to your proof of purchase. This can be your order confirmation email or the receipt that came with your package. We just need a little something to show that you're a legit customer, you know?

Once we receive your return and verify that everything is in order, we'll process your refund faster than a greyhound chasing a squirrel. You can expect the money to be back in your account within 5-7 business days. Woof, that's quick!

Now, we know accidents happen (especially when pets are involved), so if your item arrives damaged or defective, just let us know. We'll send you a replacement faster than you can say "fetch!" And don't worry, we'll cover the shipping costs too. We're all about making things right.

So, there you have it - our refund policy in a nutshell. We hope you and your furry friend love our products, but if for any reason you don't, we're here to make it right. Because at Tail Talk, we believe that every pet deserves to look fabulous and feel fabulous too. Happy shopping 😄！